What are Loyalty credits?
Loyalty credits are points that you can collect at all affiliated locations. You can exchange the credits for rewards.
How can I collect Loyalty credits?
Collecting Loyalty credits is very easy. You collect Loyalty credits by making purchases at locations that are affiliated with Urban Collect. After a purchase, have your personal QR code scanned by the employee of the location. Your personal QR code can be found in the app. After scanning, the employee will add the credits to your account.
Who determines how many Loyalty credits I receive after a purchase?
The location always determines how many Loyalty credits are issued after each purchase. Many locations use the following guideline: 1 Euro = 1 Loyalty credit.
Where can I see how many Loyalty credits I have?
You collect Loyalty credits separately at the affiliated locations. If you want to see how many Loyalty credits you have already collected at a location, you can find this on the specific page of the location or in the overview "My Locations".
What can I do with Loyalty credits?
You can exchange Loyalty credits for rewards. The rewards are determined by the locations themselves. This could be, for example, free products or services or exclusive discounts on specific products or services.
Where can I exchange my Loyalty credits for rewards?
You can exchange the Loyalty credits that you have collected at a specific location at that location for a reward. It is not possible to exchange Loyalty Credits collected at location X for a reward at location Y.
When do my Loyalty credits expire?
Loyalty credits do not have an expiration date. Loyalty credits that have been collected at a specific location will only expire when this location chooses to no longer participate in Urban Collect. All your Loyalty credits will also expire after deleting your Urban Collect account.
Can I collect unlimited Loyalty credits at a location?
No, you cannot keep collecting Loyalty credits at a location indefinitely. The maximum number of points that can be collected at a location is determined by the Reward for which the most Loyalty credits are required.
