Build your own unique loyalty program
Versterk klantrelaties en verzamel klantgegevens met Urban Collect
The loyalty program for the local entrepreneur
Stimulate customer loyalty and collect customer data with Urban Collect
Your loyalty program strengthens customer relationships
Companies want loyal customers. Loyal customers have a high likeliness to do repeat business with your company and have therefore an important impact on your turnover. In addition, retaining customers costs less than attracting new ones.
Start today with Urban Collect. An accessible tool for local entrepreneurs to set up their own loyalty program.
Reward your customers and inspire them. Draw attention to relevant products and increase traffic to your location.
Voordelen van
Urban Collect
Improve loyalty
A loyalty program helps to make customers feel appreciated. This ensures that they become more involved with your company and less susceptible to marketing activities of others. If you go the extra mile for your customers, they will do the same for you. This way you create a long-term relationship. In addition, loyal customers are more likely to recommend your company to others.
Stimulate purchases
With a loyalty program you reward the purchases of your customers. This creates an extra reason to come back more often. The involvement and feeling of appreciation leads to more spending. This way you create even more customer value and increase the turnover of your company.
Promote products
Surprise loyal customers with fun rewards. From products to exclusive services. Because you know best what your customers wants. With a loyalty program you can inspire your customers and introduce your customers to products or services that you would like to draw attention to.
Collect customer data
With the help of Urban Collect you can easily collect customer data. You receive data from every customer who participates in your loyalty program.
Use this data to keep customers informed about new products or services through your newsletter or other inspiring messages. This stimulates new purchases and increases your revenue.
Urban Collect benefits
Improve loyalty
Stimulate purchases
Promote products
Collect customer data
Collect customer data
With the help of Urban Collect you can easily collect customer data. You receive data from every customer who participates in your loyalty program.
Use this data to keep customers informed about new products or services through your newsletter or other inspiring messages. This stimulates new purchases and increases your revenue.
For every industry
Hair salon
As a hair salon, customer retention is super important. You don't want your customers to easily switch to another salon. With a loyalty program you can reward customers and offer that extra something that others cannot. It also helps to draw attention to and sell hair products.
Reward customers with a discount on hair products or a free haircut. Customers will feel extra appreciated and less likely to switch to another salon.
Beauty salon
Let customers enjoy their treatment and leave the salon radiant again is what you want to strive for with your beauty salon! A customer wants to feel special. Then they come back.
A loyalty program helps to give customers this feeling. Being eligible for a personal discount on that one great product or a free treatment with which they have no experience yet ensures a stronger customer relationship.
Lunchroom
Lunchrooms still often use the physical stamp card. Collecting stamps the old-fashioned way for that free cup of coffee has become obsolete.
Maintain and create new customer relationships with a loyalty program by rewarding customers with more than just that cup of coffee. As a result, they experience other products that you would like to draw attention to and that distinguish you from the other lunchrooms in the area.
Fashion boutique
Each season you have a new trendy collection that you would like to bring to the attention of your customers.
With a loyalty program you can easily collect data from customers that you can use to inspire customers with the latest items. In addition, you can reward loyal customers with a personal discount or free items. This will make them more likely to buy more and recommend your boutique to others.
Store for specific target group
Do you offer special articles for a specific target group and do you want to build and strengthen customer relationships?
Even then, Urban Collect offers the possibility to inspire, reward and collect customer data with the help of a loyalty program that can be used to increase the revenue of your store.
Florist
Flowers are fun to buy yourself or to give away! As a result, flowers are bought quite frequently. Your customers should not doubt where the new bouquet will be bought.
With a loyalty program, customers are extra stimulated to purchase the new bunch of flowers from you. This way they can treat themselves in the long run to an extra discount or a free bunch of flowers!
How does it works?
Maak jouw eigen loyaliteitsprogramma in een handomdraai!
With Urban Collect you can reward a customer with credits for every purchase. These credits can then be exchanged for a discount, a gift or a free product.
Everything works digitally via an app. Just as easy!
Customers have their own digital loyalty card in the free Urban Collect app that you can scan using the Business app, via your own mobile or tablet, and then spend points or rewards.
Stap 1 - aanmaken locatie
Stap 2 - aanmaken rewards
Stap 3 - download de business app
Stap 4 - credits uitgeven
Stap 5 - rewards uitgeven
If a customer wants to exchange credits for a reward, scan the QR code using the business app and exhange the reward.
Urban Collect Business Licence
Urban Collect Business Licence
- Unlimited use
- Unlimited rewards
- Can be used on an unlimited number of devices
- Collect customer data
- Monthly terminable
Testimonials
Ik ben super blij dat ik gebruik ben gaan maken van Urban Collect. Voorheen maakte ik gebruik van een stempelkaart. Deze oplossing is voor iedereen beter. Klanten vinden het leuk en voor mij is het super makkelijk in gebruik!
Ik gebruik Urban Collect nu al een poosje en al mijn klanten maken er al gebruik van. Zij vinden het allemaal super handig ook het overzicht van de rewards, en voor mij werkt het ook echt super. Heel erg blij mee.
Ik vind Urban Collect een heel leuk en gebruiksvriendelijk systeem. Mijn klanten reageren er ook heel positief op en worden echt gestimuleerd om door te sparen. Daarnaast vind ik het fijn dat ik gegevens verzamel van mijn klanten die ik weer kan gebruiken voor andere activiteiten!
Mijn klanten zijn enthousiast over de app omdat zij in aanmerking kunnen komen voor extra korting en voor mij is het super waardevol dat ik op een makkelijke manier emailadressen kan verzamelen. Echt een win-win situatie!
Het systeem werkt supermakkelijk. Ook de app is zeer gebruiksvriendelijk. Mijn klanten zijn erg positief over het spaarprogramma. Daarnaast gebruik ik Urban Collect om mailadressen te verzamelen die ik gebruik om mijn klanten op de hoogte te brengen d.m.v. nieuwsbrieven.
De app is zeer duidelijk, werkt goed en is zeer makkelijk in gebruik. Mijn klanten maken er erg veel gebruik van. Zij kunnen makkelijk in de app bijhouden hoeveel punten zij al gespaard hebben en waarvoor zij kunnen sparen. Ik ben hier echt 100% tevreden over!
Previous
Next
FAQ locations
Urban Collect license
What is an Urban Collect license?
With an Urban Collect license you get access to the Urban Collect platform with your own account.
What can I do with my Urban Collect license?
Met een Urban Collect licentie kun je jouw eigen loyaliteitsprogramma bouwen door je locatie(s) en rewards aan te maken op het Urban Collect platform. Daarnaast kun je met behulp van de Urban Collect Business app onbeperkt Loyalty credits weggeven aan jouw klanten en de credits laten inwisselen voor een reward. Tevens kun je de nieuwsbrief functionaliteit activeren waarmee je klantgegevens kunt verzamelen voor marketing doeleinden.
How much does an Urban Collect license cost?
Je hebt al een Urban Collect licentie voor maar 17,50 (ex. BTW) per maand.
What is the contract duration of an Urban Collect license?
Urban Collect does not like longterm contracts. An Urban Collect license can be canceled monthly. The license is automatically renewed every month as long as no cancellation is made.
How many locations can I create with 1 Urban Collect license?
You can create multiple locations with 1 Urban Collect license. The rewards you create apply to all created locations. If you want to offer different rewards per location, you must purchase a license for each location separately.
How do I get an Urban Collect license?
You can get an Urban Collect license via the following link: www.urbancollect.nl/checkout.
Can I pause my Urban Collect license?
Yes, you can pause your license and activate it again later if desired. You can pause the license via "Billing" in the account. View the latest invoice, click on "View" and then "Suspend". You can always reactivate your account via the same route.
How can I cancel my Urban Collect License?
If you want to cancel the license, you can send an email to [email protected].
Urban Collect starterskit
What can I find in the Starterskit?
In the Starterkit you will find a manual (brief explanation of how to use the account), a window sticker and Urban Collect Vouchers.
What do I do with the Urban Collect Vouchers?
With the help of the Urban Collect Vouchers you can draw attention to your loyalty program. Customers who are not yet using Urban Collect can be given a voucher after a purchase. Fill in the voucher with the name of your location, the number of credits the customer has earned with the purchase and an initial. The customer can exchange this voucher for Loyalty credits the next time.
When will I receive the Urban Collect Starterkit?
You will receive the Starterkit within 5 working days after purchasing an Urban Collect License.
Loyalty credits
What are Loyalty credits?
Loyalty credits are points that Urban Collect users can collect by making purchases at the locations that are affiliated with the Urban Collect platform. The credits can be exchanged for rewards.
How can I give Loyalty credits to my customer?
After a purchase you can reward the customer with Loyalty credits. You can give credits by scanning the customer's QR code (found in the customer's Urban Collect app) with the Urban Collect Business app. Then click on exchange credits and enter the number of credits you want to give.
How do I determine how many Loyalty credits to give after a purchase?
You can determine how many credits I give after a purchase. Our advice is to keep it easy, such as the examples below:
- 1 euro = 1 credit
- 1 transaction is 1 credit (stamp card principle)
I gave too many / too few Loyalty credits after a purchase. Can I correct this?
You can always correct the number of credits issued by scanning the customer's QR code again with the Urban Collect Business app and adjusting the user's number of credits by increasing or decreasing the number (use the '- sign' on your keyboard to decrease the number of credits).
Rewards
What are Rewards?
Rewards are exclusive extras that you offer to your customers who use Urban Collect. This could be, for example, free products or services or exclusive discounts on specific products or services. With the help of Urban Collect rewards you can reward your customers for their purchases.
How do I create rewards?
You can create rewards in your Urban Collect account under "My Location & Rewards". Click on "Add new Reward". Enter the name of the reward and determine how many credits are required to be eligible for this reward.
Can I adjust my rewards?
You can always adjust the rewards you have created via your Urban Collect account. It is advisable not to adjust rewards too often.
How can I redeem a reward?
If a customer wants to exchange credits for a reward, scan the customer's QR code (found in the customer's Urban Collect app) with the Urban Collect Business app. Then click on exchange reward and select the reward that the customer wants to redeem.
Urban Collect account
What can I do with my Urban Collect account?
With an Urban Collect account you can build your own loyalty program. You can create location(s), create rewards, track all credit transactions, adjust your account details, view your monthly invoice and pause and reactivate the account.
On how many devices can I use my account?
You can use your Urban Collect account on an unlimited number of devices at the same time.
What do I need to use my Urban Collect account?
What you need to make use of Urban Collect is a stable internet connection and an Android or Apple device (Smartphone / Tablet).
Klantgegevens verzamelen
Verzamel klantgegevens met behulp van de nieuwsbrief functionaliteit. Wat houd de nieuwsbrief functionaliteit in?
With the newsletter functionality you can collect mail data from Urban Collect users that you can use for marketing communication (newsletter, etc.). When this function is activated you will receive this data from all Urban Collect users who save at your location.
How do I activate the newsletter functionality?
You can activate the newsletter functionality via the account under the heading 'Account details'.
Welke gegevens ontvang ik van de Urban Collect gebruiker?
You will receive the following information:
- Name
- Mailadress
- Favorite shopping city
- Gender
This data is received by e-mail and can be found in the overview Newsletter subscriptions in the account.
For which purposes can I use this data?
This data may only be used to inform the user by e-mail about news, offers or other forms of communication. If the user unsubscribes from the communication, all data of the Urban Collect user must be deleted immediately.
Can you not find your question?
Mail your question to [email protected].
